Privacy Policy Drift Recovery Center
Effective Date: March 3, 2025
At Drift Behavioral Health Recovery Center (“we,” “us,” or “our”), we understand the importance of privacy, particularly when it comes to health-related information. This Privacy Policy outlines how we collect, use, protect, and manage your personal information when you visit our website, use our services, or communicate with us. We are committed to maintaining the confidentiality and security of your information in compliance with all applicable laws and regulations.
1. Information We Collect
A. Personal Information
We may collect the following types of personal information when you voluntarily provide it:
- Contact Information: Name, email address, phone number, and mailing address
- Health Information: Information related to your health, treatment needs, and recovery goals when you request our services or complete our assessment forms
- Payment Information: Billing address and other financial information necessary for processing payments
B. Non-Personal Information
We automatically collect certain non-identifying information, including:
- Technical Data: IP address, browser type, operating system, device information, and referral URLs
- Usage Data: Pages visited, time spent on our website, interaction with site features, and navigation patterns
- Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar technologies to enhance your browsing experience
2. How We Use Your Information
We use your information for the following purposes:
- To provide and personalize our recovery services and treatment options
- To process and confirm appointments, inquiries, and service requests
- To communicate with you regarding your treatment or selected services
- To improve our website functionality, content, and user experience
- To process any payments made securely through our trusted payment processors
- To comply with legal and regulatory requirements
- To send relevant information about our services, events, and resources (with your consent)
- To analyze usage patterns and optimize our digital presence
3. HIPAA Compliance
As a healthcare provider, Drift Behavioral Health is committed to full compliance with the Health Insurance Portability and Accountability Act (HIPAA). We maintain all protected health information (PHI) in accordance with HIPAA standards and regulations.
For more information about your rights under HIPAA or to file a complaint, you may contact us using the details below.
4. How We Protect Your Information
Protecting your personal information is our priority. We implement comprehensive security measures, including:
- Industry-Standard Encryption: All sensitive information is encrypted during transmission and storage.
- Secure Infrastructure: Our systems are protected by firewalls, intrusion detection, and regular security updates.
- Limited Access: Only authorized personnel who need access to provide services can view your information.
- Regular Audits: We conduct periodic security assessments to identify and address potential vulnerabilities.
While we implement these safeguards, please understand that no system is completely immune to security risks. We continuously evaluate and enhance our security measures to protect your information.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The specific retention periods vary based on the type of information.
When personal information is no longer necessary, we securely delete or anonymize it in accordance with our data retention and destruction policies. You may request deletion of certain information, subject to our legal obligations and legitimate business interests.
6. Telehealth Privacy
For patients using our telehealth services, we implement additional privacy protections:
- Secure Platforms: All virtual therapy sessions and consultations occur on HIPAA-compliant video platforms with end-to-end encryption.
- Session Privacy: We recommend patients connect from private locations to maintain confidentiality during telehealth sessions.
- Recording Prohibition: Recording of telehealth sessions by either party is strictly prohibited without explicit consent.
- Device Security: We provide guidance on securing your personal devices used for telehealth services.
- Technical Safeguards: Our telehealth systems employ additional authentication and access controls.
- Contingency Planning: We maintain protocols for continuing care if technical issues compromise a telehealth session.
- Documentation: Clinical documentation of telehealth sessions follows the same privacy standards as in-person visits.
By using our telehealth services, you acknowledge the inherent privacy and security risks that may exist with electronic communications and agree to the practices described above.
7. Sharing Your Information
We respect your privacy and do not sell or rent your personal information. We may share your information in the following limited circumstances:
A. Service Providers
We may share information with trusted third parties who assist us in operating our website, conducting business, or providing services to you. These providers are contractually obligated to maintain confidentiality and use your information solely for the purposes specified by us.
B. Healthcare Partners
With your explicit consent, we may share relevant information with healthcare providers and treatment specialists involved in your care to ensure coordinated services.
C. Legal Requirements
We may disclose information when required by law, such as in response to a court order, subpoena, or government request. We may also share information to protect our rights, safety, or the safety of others.
D. Business Transfers
If Drift Behavioral Health undergoes a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. You will be notified via email or a prominent notice on our website of any change in ownership or use of your information.
8. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience and collect information about how you use our site:
- Essential Cookies: Required for basic website functionality and security
- Preference Cookies: Remember your settings and preferences for future visits
- Analytics Cookies: Help us understand how visitors interact with our site
- Marketing Cookies: Used to deliver relevant content based on your interests (only with consent)
You can manage cookie preferences through your browser settings. Disabling certain cookies may limit some website features or functionality.
9. Third-Party Links
Our website may contain links to external websites, resources, or services that are not operated by Drift Behavioral Health. We are not responsible for the privacy practices, content, or policies of these third-party sites. We encourage you to review the privacy policies of any external site you visit.
10. Children's Privacy
Our services are not directed to individuals under 18 years of age, and we do not knowingly collect personal information from minors. If we discover that a minor has provided us with personal information, we will promptly delete it. If you believe we may have collected information from a child under 18, please contact us immediately.
11. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request information about what personal data we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your information, subject to legal exceptions
- Restriction: Limit how we use your information in certain circumstances
- Data portability: Receive your information in a structured, commonly used format
- Opt-out: Unsubscribe from marketing communications at any time
To exercise these rights, please contact us using the information in the “Contact Us” section below.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The revised policy will be active immediately upon posting, with the “Effective Date” at the top indicating when it was last updated. We encourage you to review this policy regularly. Significant changes will be communicated through a notice on our website or via email.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Drift Behavioral Health
5446 N Academy Blvd. Ste 102 Colorado Springs, CO
By using our website and services, you acknowledge that you have read and understand this Privacy Policy.
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